The FAQs here deal primarily with books. For help with a subscription to one of our six magazines, please go here.
Welcome to the Upper Room Online Store!
Email Devotional Subscribers: You're already registered to use the store, so log in as a returning customer.
Cart Contents Disappearing? Log-in Troubles? If you experience problems moving through our site from one step to another, adjust your browser's preference settings to accept cookies. Cookies are necessary to recognize you and your shopping cart contents as you log in and move through the order sequence. We do not install spyware through the use of cookies, nor do we save information for marketing purposes. Forgotten your password? Click here.
Error Message in Checkout? If you receive an error after entering your credit card information in our checkout, please confirm that …
- all information (such as account number, card expire date and billing address) is entered correctly
- you entered the billing address exactly as it appears on your statement
- your card is active and under its spending limit
Occasionally, a random error occurs as our system connects with issuing banks. If you've verified your information is entered correctly, log out of our site without submitting the order and try to order again. Contact customer service if you continue to have problems.
AOL Customers: Please use a non-AOL web browser (Internet Explorer 5.5 or later or Netscape 7.2 or later) when ordering from us. You may continue to use AOL to connect to the Internet but not the AOL browser, which is known to result in log in problems on our site.
What are my payment options?
What shipping options are available?
Do you have distributors in other countries?
Do you offer class or small group discounts?
How do I contact customer service?
How do I return an item?
I'm having trouble with a PDF downloaded from your site. What do I do?
What are my payment options?
  
NOTE: For customer security, credit card numbers are not saved to our web server but are encrypted and transmitted to our order fulfillment system. Upper Room accounts are available online only to US churches and organizations. Allow 2 extra business days to authenticate, set up, or consolidate existing accounts. Invoices are sent separately from order shipment. Payment is due upon the receipt of the invoice, net 30 days. Accounts exceeding $500 of unpaid purchases will be placed on credit hold. Please include your account number and order confirmation number with all order inquiries. The maximum limit for single orders by account or credit cards is $1500. Large orders are subject to verification by phone call to further assure our mutual security.
| Return to Top |
What shipping options are available?
Details about shipping are available here.
| Return to Top |
Do you have distributors in other countries?
We process international orders, but delivery is
slower and shipping fees more costly. We charge only what it costs us to safely deliver an
order to you; still, we understand it's expensive.
To expedite your order and to save on shipping, order Upper
Room products directly from these distributors if you live in the following
countries:
Australia and New Zealand Mail:
MediaCom
PO Box 610
Unley 5061 South
Australia
Tel.: In Australia, call 1800 811 311, or in New
Zealand, call 0800 833 477.
Online: http://www.mediacom.org.au
Email Inquiries: admin@mediacom.org.au
Note: Do not list your credit card information. We do not accept orders by email.
Canada Mail:
R.G. Mitchell Family Books
565 Gordon Baker Road
Willowdale, Ontario M2H
2W2
Online: https://eworks.rgm.ca/index_high.
html
Tel: Toll free: 1-800-268-3445
In Toronto: (416)
499-2029
Email Inquiries: willowdale@rgm.ca
Note: Do not list your
credit card information. We do not accept orders by email.
England Mail:
The Methodist Publishing House
4 John Wesley Road
Werrington
Peterborough PE4 6ZP England
Tel: 01733-325002
FAX: 01733-384180
Email Inquiries: sales@umph.org.uk
Note: Do not list your
credit card information. We do not accept orders by email.
Online: http://www.mph.org.uk
South Africa and Sub-Saharan Africa Mail:
Africa Upper Room Ministries
PO Box 213
Eikenhof 1872
South Africa
Tel.:+27 (11) 948-9978
Fax: +27 (11) 948-9997
Email Inquiries: johnmurmafrica@tiscali.co.za
Note: Do not list your
credit card information. We do not accept orders by email.
| Return to Top |
Do you offer class or small group
discounts? Order directly from us when you need
resources for your church school class, study group, committees and other
formative groups, and you'll save.
| 10 - 19 copies of the same title: |
15% off |
| 20 - 49 copies of the same title: |
20% off |
| 50 - 99 copies of the same title: |
25% off |
| 100 - 499 copies of the same title: |
40% off |
| 500+ copies of the same title: |
50% off |
The Small Print: PDFs, paid online subscriptions, CDs, DVDs, videos, cassettes, clothing, accessories, jewelry, and pre-packaged sets are ineligible for the quantity discount.
We know you have choices when shopping for resources. Because
we're a not-for-profit publisher supported only by sales, your business
matters. We try to bring you the highest quality resources to help you along
your spiritual journey — all at a reasonable price.
| Return to Top |
How do I contact customer service?
Online: Log in here to access your account and track your order.
Email Inquiries: customerassistance@upperroom.org
Include your account number, order number, and billing and shipping information. Do not list your credit card information in emails to us; we do not accept orders by email. Our goal is to reply to you within 48 hours, excluding weekends and holidays.
Tel: 1-800-972-0433 (U.S., Canada, Puerto Rico) or
+1-615-340-7284 (internationally). Office and service hours are Monday through Friday (excluding holidays), 8 a.m. to 4:30 p.m., Central Time.
Mail:
The Upper Room/Discipleship Resources
P.O. Box 340012
Nashville, TN 37203-9540 USA
Fax: +1-615-340-7275
| Return to Top |
How do I return an item?
A full refund or credit will be given for all returned merchandise in excellent condition (except DVDs, CDs, videos, paid online subscriptions, and PDFs) purchased from us. DVDs and videos may be returned only with permission from our Customer Services Department. For permission, call 1-800-972-0433 (U.S., Canada, Puerto Rico) or +1-615-340-7284 (internationally).
A return form will accompany your shipment. When returning an order, enclose the return form and indicate which and how many items are being returned. Securely wrap the merchandise and insure it. Shipping costs for returns are the responsibility of the sender. We are not responsible for materials damaged or lost in a return shipment. Neither The Upper Room nor Discipleship Resources cannot accept returns C.O.D.
Send returns to:
The Upper Room/Discipleship Resources Distribution Center
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7714 USA
| Return to Top |
I'm having trouble with a PDF downloaded from your site. What do I do?
We offer PDF downloads both as sale and free items in the online
store. Read important instructions about purchasing and downloading PDFs here. Please preview the PDF product description carefully because downloads are non-returnable, non-refundable, non-discountable items.
The free Adobe
Reader is required for PDFs. Trouble? Click here for help. We cannot answer technical questions about your computer settings or Adobe and other software used to format electronic/digital products. Please refer these types of questions to the application developer or computer manufacturer.
| Return to Top |
| 
